Portland Twin Peaks Mural

When I bought my house in Portland, I had a strong desire to personalize it [...]

Design Systems at NaviNet and Toast

I was brought into both NaviNet and Toast to build a robust User Experience discipline [...]

Toast Hackathon: Point-of-Sale Order Screen Redesign

Four times a year, Toast holds a company-wide hackathon where us "Toasters" get to work [...]

NaviNet Open: Next-Generation Multi-Payer Provider Portal

The NaviNet Open next-generation multi-payer provider portal is a culmination of 3 years of hard [...]

NaviNet User Experience Wall

As the head of the User Experience department at NaviNet, I feel it is very [...]

NaviNet Value-Based Programs Application Design

Every year, NaviNet puts aside a few days to allow all employees to exclusively work [...]

NaviNet Care Collaboration Contextual Field Study and Patient Dashboard

Obamacare and other forces have significantly changed the landscape of healthcare. Many provider offices are [...]

U.S. Masters Golf Tournament: iOS and Web App

IBM perennially runs and sponsors the U.S. Masters Golf Tournament. As the lead User Experience [...]

Liberty Mutual: Auto Insurance Quote Redesign

Liberty Mutual hired IBM Interactive to help them revamp and streamline their consumer-facing

John F. Kennedy Presidential Library: ‘The President’s Desk’ Interactive Exhibit

I was very fortunate to get the opportunity to work on this IBM Interactive grant [...]

BJ’s Wholesale Club: Website Redesign

BJ's hired IBM Interactive to completely overhaul and redesign their website. They were looking to [...]

IBM Interactive Conceptual Website Design

For many years, IBM has operated a network of "Innovation Centers" at key locations around [...]