Resume

Daniel's Headshot
Daniel Loewus-Deitch
Highly Experienced User Experience Director and Individual Contributor

I have 17 years of experience in User Experience and an academic background in Psychology and Human-Computer Interaction. I also have extensive training from Experience Dynamics, a well-respected user research, design, and consulting firm located in Portland, OR. I am capable of delivering any sort of user-centered design deliverable, including heuristic evaluations, usability test reports, wireframes, and interactive web prototypes. In addition, I am relatively skilled in various web development technologies. I have a strong interest in emotional design, rich social networking, and integrated media technologies, as well as new media politics, collaborative journalism, and technology-enabled civil engagement. I am currently pursuing a Ph.D. In Media Psychology at Fielding Graduate University.

Specialties

Usability reviews (heuristic & competitive evaluations), Full-scale usability testing, GUI design specifications, Wireframing, Interactive web prototypes, Constructing user scenarios and personas, Contextual inquiry, Behavioral field studies, Requirements gathering, Usability training

Experience
Lead UX, Director
2017 - Present
Experience Dynamics

Experience Dynamics is an award-winning User Experience consulting firm that uses real-world research to help Fortune 500 clients engage, improve and innovate UI designs for digital experiences. We help marketers, product managers and technologists achieve higher levels of user engagement, efficiency and conversion. MY RESPONSIBILITIES - Leading UI design, usability testing, and contextual field studies for various clients across multiple industries - Conducting UX certification and other training workshops

Director of User Experience
2016 - 2017
Toast

Toast is an all-in-one point of sale and restaurant management system. Built specifically for restaurants on an affordable cloud-based platform, Toast offers advanced functionality including tableside ordering, quick menu modifications, real-time enterprise reporting, online ordering, and labor management on an easy-to-use interface. Toast’s full-featured POS platform is used nationwide by restaurants, cafes, nightclubs, and enterprise franchises. MY RESPONSIBILITIES - Oversaw Toast's User Experience department, including UX Architects, UX Designers, and Visual Designers.   - Reported to the VP of Product Management   - Recruited and developed UI interactive design, user research and visual design talent   - Created vision for end-to-end user experience across the entire Toast suite of products   - Strategically built a comprehensive usability program, implementing a user-centered design process that integrates user research and validation activities into all product management and development projects.   - Tactically provided expertise and recommendations, based on continuously collected user data and feedback, in the form of personas, wireframes, interactive prototypes, and various user research summary reports.   - Designed specialized tools, deliverables, metrics, and usability training programs.

User Experience Manager
2011 - 2016
NantHealth (Formerly NaviNet)

* NaviNet was acquired by NantHealth at the beginning of 2016. I came over to NantHealth through this acquisition, retaining my same leadership role.   - Oversaw NantHealth's User Experience department, which includes a high-performing team of UX Architects, UX Designers, and Visual Designers.   - Responsible for building a usability program that extended across the entire company.   - Strategically designed and implemented a UCD process, integrating user research and validation activities into all product development projects, including customized delivery solutions. This included coming up with specialized tools, deliverables, metrics, and usability training programs.   - Tactically provided expertise and recommendations, based on continuous user data, in the form of personas, wireframes, interactive prototypes, and various research summary reports.

Senior Usability Consultant
2006 - 2011
IBM

- Worked as a senior consultant inside IBM Interactive, an agency which provides customer experience optimization services to various Fortune 500 and public sector clients across multiple industries.   - Graduated from IBM’s 12-month-long Leadership Excellence Program.

Usability Engineer
2003 - 2006
IBM

- Facilitated customer studies and authored GUI specs for mid-range and enterprise-level storage device management interfaces, while also successfully filing several patents.   - Participated in multi-site strategy sessions and workgroups to develop a unified style guide and set of widgets for all IBM storage interfaces.   - Acted as the storage systems representative on the ID/UX Council to improve and standardize the iterative GUI design process across all of IBM.   - Developed a web application that combines contextual collaboration and tracking tools with interactive prototypes and detailed specifications to produce a unified, richly interactive environment for managing usability deliverables.

User Experience Consultant
2002 - 2005
Experience Dynamics

- Provided usability consulting services such as training workshops, heuristic evaluations, full-scale usability testing, and field studies to a diverse set of clients, including Microsoft, Intel, Key Bank, Oregon Health & Sciences University, Whitepages.com, and Rentvillas.com.   - Conducted a web navigation usability study of 100 websites to identify and determine best practices in navigation usability.   - Co-wrote a published paper on the temporal aspects of tasks and authored product reviews for Newsfactor.com.   - Still continue to collaborate on various workshops, papers, & research projects.

User Experience Co-Op
2001- 2003
Qualcomm

- Played a key role in a large-scale project to design and implement a web-based document management system for the company’s vast number of patent files. - Produced a business solution for organizing and standardizing all the department's electronic documents, while also helping to design the UI and author the user manual. - Developed a web application for initiation and registration of new patent applications.

Usability/Business Consultant
2002
Medical Care Corporation

- Collaborated with UC Irvine and MCC’s web development team to produce a plan that would efficiently extend clinically-based screening tests to a broader online audience.   - Conducted analyses of the overall market, target audience, competitors, while also identifying usability issues relating to the website and newsletter.   - Designed, implemented, and analyzed online surveys, providing strategic recommendations based on the results.

Human Factors Researcher
2001 - 2002
University of California, Irvine

- Collaborated with a lead faculty member of the Interactive Collaborative Technologies (ICT) research group within the School of Information and Computer Science at UC Irvine.   - Conducted field studies involving the use of mobile electronic devices by work crews tasked with setting up major public events.

Education
Fielding Graduate University
2013 - 2017
Ph.D., Media Psychology

- Researching the impacts of various types of media on individuals, groups, and cultures.   - Studying how to most effectively use media to inform, influence, educate, and mobilize people to help generate positive social change.   - Fielding utilizes a distributed learning model allowing students to continue working full-time. Therefore, I will still be living and working in Boston throughout this program.

University of California, Irvine
2001 - 2005
M.S., Information & Computer Science, Human-Computer Interaction, Computer-Supported Cooperative Work

- Part of the Interactive and Collaborative Technology group, concentrating on topics such as computer-mediated communication, the sociology of information, organizational impacts of technology, mobile computing, and effective ethnography techniques.   - Took additional courses in business consulting and internet marketing.   Activities and societies: - Orange County Computer Human Interaction Special Interest Group (OCCHI)   - Intramural Basketball League (won championship)

University of Washington
1995 - 1998
B.S., Psychology, Memory Research, Philosophy

- Focus on cognitive science, human memory processes, and cooperative tasks.   - Participated in extensive research involving memory and human information processing, assisting with experimental design, subject recruitment, trial facilitation, and analysis.   Activities & Societies: - Dean's List   - Multiple honors societies   - Alpha Sigma Phi fraternity

Interests & Passions

- Emotional Intelligence & Design - Media - Health - Nutrition - Fitness - Kettlebells - Yoga - Basketball - Snowboarding - Independent Music - Alternative News Sources - Citizen Journalism - Politics and Public Policy - Multimedia Entertainment - Alternative Input Devices (e.g. multi-touch)

Skills & Expertise
User Experience Leadership
- UX Program Development- UX Evangelism- UX Mentorship- Organizational Design Thinking- Design Studios- Usability Training- Lean UX- Lean Software Development- Agile Methodology- Team/Department Management- Emotional Leadership
User Research
- Requirements Gathering- Contextual Inquiry- Ethnographic Field Studies- Qualitative Interviews- Participatory Design- Content Analysis- Artifact Analysis- Card Sorting- Affinity Diagrams- Personas- Journey Maps- Moderated Usability Testing- Unmoderated Usability Testing- Heuristic Evaluation (Expert Review)- Clickstream Analysis- A/B Testing- ROI Analysis- Surveys- Continuous Improvement Program- Tracking Feedback & Customer Support
User-Centered Design
- End-to-End Customer Experiences- Out-of-Box Experience- Emotional Design- Gamification- Responsive Design- Content-Focused Web Interfaces- Complex Web Applications- Microinteractions- Mobile Interactions- Rapid Prototyping- Wireframes- Interactive Prototypes- Information Architecture- Sitemaps- UI Design Pattern Library Construction
UX Software Tools
- Sketch- Axure- Justinmind- Invision- UXPin- Balsamiq- Omnigraffle- Adobe Photoshop- Adobe Illustrator- Adobe Dreamweaver- Adobe InDesign- Screenflow- Usability Studio- Lookback- Dedoose- Atlas.ti- NVivo- MAXQDA- Leximancer- SPSS- Google Analytics- Inspectlet- TrackDuck- Notable- Slack- Jira
Eli Lieber

Daniel had shared with us his concept for a streamlined keyboard based excerpting and coding system as a Dedoose user. He generously dedicated some time to both design and functionality and followed by sending a stunning and articulate presentation of his vision. A few weeks later our tech team released the new feature for the benefit of all Dedoose users. Awesome vision, a pleasure to have worked this through with him, and we love the new feature. I can only imagine the great value he brings to the rest of his work. Thanks Daniel..

Eli Lieber / Dedoose
Aaron Stillman

Daniel has a wealth of knowledge as a user experience manager at NaviNet and displays a never ending willingness to share his knowledge. I have personally learned a lot about moderated testing and the tools that can be used throughout the process. He is instrumental in enabling NaviNet to effectively and efficiently conduct user research activities. Daniel is a visionary, innovator, and is always up to speed on the latest and greatest technologies that can be leveraged. As we transition into a product company I am confident that Daniel’s contributions will be far reaching and his ability to deliver time and again is appreciated and impressive. I enjoy working with Daniel and consider myself lucky to have him as a colleague.

Aaron Stillman / NaviNet
Sondra Ashmore

Daniel is a co-worker than can be counted on to provide innovative ideas that improve the customer experience. He is always current with the latest technologies and is able to communicate about them in a way that everyone can understand. Daniel is someone that can be trusted to complete every assignment with passion and as a team player.

Sondra Ashmore / IBM
Frank Spillers

Daniel is an out of the box thinker, and an asset to every meeting and project…he has regularly offered new ways of looking at user research data and fresh new ideas for designing new functionality. Daniel is a solid usability professional and a dedicated consultant. He is a highly valuable team player and his flexibility and creativity make him fun to work with.

Frank Spillers / Experience Dynamics
Ulrik Christensen

I enjoyed working with Daniel in the Human-Computer Interaction lab, as well as on several graduate student projects, in the areas of user-centered design, mobile computing, and organizational collaboration. He combines a positive and energetic attitude with impressive technical skills, solid work, and a strong understanding of the social context of technology. Daniel certainly stood out in the ICT group at UC Irvine and his enthusiastic participation in our program has placed him at the cutting edge of this dynamic field from a research and academic standpoint. Furthermore, Daniel has a good business sense and I firmly believe that he knows how to effectively apply his skills in a corporate setting, realistically evaluating designs and markets and ultimately creating compelling user experiences for his clients’ customers.

Ulrik Christensen / UC Irvine