Resume

Daniel's Headshot
Daniel Loewus-Deitch
Highly Experienced User Experience Director and Individual Contributor

I have 17 years of experience in User Experience and an academic background in Media Psychology and Human-Computer Interaction. I also have extensive training from Experience Dynamics, a well-respected user research, design, and consulting firm located in Portland, OR. I am capable of delivering any sort of user-centered design deliverable, including richly interactive web and mobile app prototypes, wireframe sketches, user research reports, usability testing, personas, and journey maps. In addition, I am familiar enough with the latest web/mobile development technologies to effectively communicate, negotiate, and collaborate on design implementation with software engineers. I have a strong interest in digital wellness, emotional design, meaningful social interaction, and integrated media technologies, as well as new media politics and technology-enabled civil engagement.

Specialties
  • Contextual inquiry and behavioral field studies
  • Constructing personas and user scenarios
  • Product requirements gathering and prioritization
  • Rich, interactive prototyping and wireframing
  • Design studios
  • UI design specifications
  • Full-scale usability testing
  • Usability reviews (heuristic & competitive evaluations)
  • User-centered design training workshops
Experience
Experience Dynamics
2017 - Present
Lead UX, Director

Experience Dynamics is an award-winning User Experience consulting firm that uses real-world research to help Fortune 500 clients engage, improve and innovate UI designs for digital experiences. We help marketers, product managers and technologists achieve higher levels of user engagement, efficiency and conversion.

MY RESPONSIBILITIES

  • Leading UI design, usability testing, and contextual field studies for various clients across multiple industries
  • Conducting UX certification and other training workshops
Presence PBC
2017 - 2018
Co-Founder & Chief Experience Officer (CXO)

Presence PBC was a digital wellness startup whose mission was to make the UX of the World Wide Web and social media more efficient, intentional, and health-centric. We aspired to build a paradigm-shifting info gathering tool that empowers users to take control of their own digital experience, thus requiring a massive upgrade to the fundamentally outdated UX that has been available to all of us since the first web browser emerged almost 3 decades ago. Rather than browse and consume endless feeds of irrelevant content, manually scanning for what you care about most, Presence would offer the opportunity to privately and securely engage with info on your terms by proactively curating just-in-time content and automating routine tasks. In other words, a web that works for you, providing only what you need, when you need it. To achieve this, Presence would strategically leverage an encrypted, decentralized Personal AI engine, powered by constant analysis of real-time conversation and activity. We called it "big data of one."

As a Co-Founder, I recruited a dynamic team of 10+ volunteers to help develop the product concept, marketing, brand, and investor pitch, culminating in media appearances and a presentation at one of the largest blockchain conferences in the world.

As CXO, my primary role was to champion empathy and contextual awareness in design, as well as lead the construction of a cohesive, best-in-class User Experience for Presence's users and partners. It was critical to our mission at Presence that we elevate the field of UX by incorporating Digital Wellness as a third pillar, alongside Usability and Desirability. This means that everything we built into our products and services needed to be centrally focused on maximizing utility, efficiency, purpose, meaningful social engagement, and a sense of calm, satisfying delight. Meanwhile, it must minimize overwhelm, distraction, and harmfully addicting interactions that lead to digital domination over one's life.

Toast
2016 - 2017
Director of User Experience

Toast is an all-in-one point of sale and restaurant management system. Built specifically for restaurants on an affordable cloud-based platform, Toast offers advanced functionality including tableside ordering, quick menu modifications, real-time enterprise reporting, online ordering, and labor management on an easy-to-use interface. Toast’s full-featured POS platform is used nationwide by restaurants, cafes, nightclubs, and enterprise franchises.

MY RESPONSIBILITIES

  • Oversaw Toast's User Experience department, including UX Architects, UX Designers, and Visual Designers.
  • Reported to the VP of Product Management
  • Recruited and developed UI interactive design, user research and visual design talent
  • Created vision for end-to-end user experience across the entire Toast suite of products
  • Strategically built a comprehensive usability program, implementing a user-centered design process that integrates user research and validation activities into all product management and development projects.
  • Tactically provided expertise and recommendations, based on continuously collected user data and feedback, in the form of personas, wireframes, interactive prototypes, and various user research summary reports.
  • Designed specialized tools, deliverables, metrics, and usability training programs.
NantHealth (Formerly NaviNet)
2011 - 2016
User Experience Manager

* NaviNet was acquired by NantHealth at the beginning of 2016. I came over to NantHealth through this acquisition, retaining my same leadership role.

MY RESPONSIBILITIES

  • Oversaw NantHealth's User Experience department, which includes a high-performing team of UX Architects, UX Designers, and Visual Designers.
  • Responsible for building a usability program that extended across the entire company.
  • Strategically designed and implemented a UCD process, integrating user research and validation activities into all product development projects, including customized delivery solutions. This included coming up with specialized tools, deliverables, metrics, and usability training programs.
  • Tactically provided expertise and recommendations, based on continuous user data, in the form of personas, wireframes, interactive prototypes, and various research summary reports.
IBM
2006 - 2011
Senior Usability Consultant
  • Worked as a senior consultant inside IBM Interactive, an agency which provides customer experience optimization services to various Fortune 500 and public sector clients across multiple industries.
  • Graduated from IBM’s 12-month-long Leadership Excellence Program.
IBM
2003 - 2006
Usability Engineer
  • Facilitated customer studies and authored GUI specs for mid-range and enterprise-level storage device management interfaces, while also successfully filing several patents.   - Participated in multi-site strategy sessions and workgroups to develop a unified style guide and set of widgets for all IBM storage interfaces.
  • Acted as the storage systems representative on the ID/UX Council to improve and standardize the iterative GUI design process across all of IBM.
  • Developed a web application that combines contextual collaboration and tracking tools with interactive prototypes and detailed specifications to produce a unified, richly interactive environment for managing usability deliverables.
Experience Dynamics
2002 - 2005
User Experience Consultant
  • Provided usability consulting services such as training workshops, heuristic evaluations, full-scale usability testing, and field studies to a diverse set of clients, including Microsoft, Intel, Key Bank, Oregon Health & Sciences University, Whitepages.com, and Rentvillas.com.
  • Conducted a web navigation usability study of 100 websites to identify and determine best practices in navigation usability.
  • Co-wrote a published paper on the temporal aspects of tasks and authored product reviews for Newsfactor.com.
  • Still continue to collaborate on various workshops, papers, & research projects.
Qualcomm
2001- 2003
User Experience Co-Op
  • Played a key role in a large-scale project to design and implement a web-based document management system for the company’s vast number of patent files.
  • Produced a business solution for organizing and standardizing all the department's electronic documents, while also helping to design the UI and author the user manual.
  • Developed a web application for initiation and registration of new patent applications.
Usability/Business Consultant
2002
Medical Care Corporation
  • Collaborated with UC Irvine and MCC’s web development team to produce a plan that would efficiently extend clinically-based screening tests to a broader online audience.
  • Conducted analyses of the overall market, target audience, competitors, while also identifying usability issues relating to the website and newsletter.
  • Designed, implemented, and analyzed online surveys, providing strategic recommendations based on the results.
Human Factors Researcher
2001 - 2002
University of California, Irvine
  • Collaborated with a lead faculty member of the Interactive Collaborative Technologies (ICT) research group within the School of Information and Computer Science at UC Irvine.
  • Conducted field studies involving the use of mobile electronic devices by work crews tasked with setting up major public events.
Education
Fielding Graduate University
2013 - 2017
M.S., Media Psychology
  • Researched the impacts of various types of media on individuals, groups, and cultures.
  • Studied how to most effectively use media to inform, influence, educate, and mobilize people to help generate positive social change.
  • Focus on digital wellness in social media, Internet, and device usage.
University of California, Irvine
2001 - 2005
M.S., Information & Computer Science, Human-Computer Interaction, Computer-Supported Cooperative Work
  • Part of the Interactive and Collaborative Technology group, concentrating on topics such as computer-mediated communication, the sociology of information, organizational impacts of technology, mobile computing, and effective ethnography techniques.
  • Took additional courses in business consulting and internet marketing.

ACTIVITIES & SOCIETIES

  • Orange County Computer Human Interaction Special Interest Group (OCCHI)   - Intramural Basketball League (won championship)
University of Washington
1995 - 1998
B.S., Psychology, Memory Research, Philosophy
  • Focus on cognitive science, human memory processes, and cooperative tasks.
  • Participated in extensive research involving memory and human information processing, assisting with experimental design, subject recruitment, trial facilitation, and analysis.

ACTIVITIES & SOCIETIES

  • Dean's List
  • Multiple honors societies
  • Alpha Sigma Phi fraternity
Interests & Passions
  • Emotional Intelligence & Design
  • Media
  • Health
  • Nutrition
  • Fitness
  • Kettlebells
  • Yoga
  • Basketball
  • Snowboarding
  • Independent Music
  • Alternative News Sources
  • Citizen Journalism
  • Politics and Public Policy
  • Alternative Input Devices (e.g. multi-touch)
Skills & Expertise
User Experience Leadership
- UX Program Development - UX Evangelism - UX Mentorship - Organizational Design Thinking - Design System Construction - Design Studios - Usability Training - Lean UX - Lean Software Development - Agile Methodology - Team/Department Management
User Research
- Requirements Gathering - Contextual Inquiry - Ethnographic Field Studies - Qualitative Interviews - Participatory Design - Content Analysis - Artifact Analysis - Card Sorting - Affinity Diagrams - Personas - Journey Maps - Moderated Usability Testing - Unmoderated Usability Testing - Heuristic Evaluation (Expert Review) - Clickstream Analysis - A/B Testing - ROI Analysis - Surveys - Continuous Improvement Program - Tracking Feedback & Customer Support
User-Centered Design
- End-to-End Customer Experiences - Out-of-Box Experience - Emotional Design - Gamification - Responsive Design - Content-Focused Web Interfaces - Complex Web Applications - Microinteractions - Mobile Interactions - Rapid Prototyping - Wireframes - Interactive Prototypes - Information Architecture - Sitemaps - Design System Construction
UX Software Tools
- Sketch - Axure - Justinmind - Invision - UXPin - Balsamiq - Omnigraffle - Adobe Photoshop - Adobe Illustrator - Adobe InDesign - Screenflow - Lookback - Dedoose - Atlas.ti - NVivo - MAXQDA - Leximancer - SPSS - Google Analytics - HotJar - TrackDuck - Notable - Slack - Jira
Eli Lieber

Daniel had shared with us his concept for a streamlined keyboard based excerpting and coding system as a Dedoose user. He generously dedicated some time to both design and functionality and followed by sending a stunning and articulate presentation of his vision. A few weeks later our tech team released the new feature for the benefit of all Dedoose users. Awesome vision, a pleasure to have worked this through with him, and we love the new feature. I can only imagine the great value he brings to the rest of his work. Thanks Daniel..

Eli Lieber / Dedoose
Aaron Stillman

Daniel has a wealth of knowledge as a user experience manager at NaviNet and displays a never ending willingness to share his knowledge. I have personally learned a lot about moderated testing and the tools that can be used throughout the process. He is instrumental in enabling NaviNet to effectively and efficiently conduct user research activities. Daniel is a visionary, innovator, and is always up to speed on the latest and greatest technologies that can be leveraged. As we transition into a product company I am confident that Daniel’s contributions will be far reaching and his ability to deliver time and again is appreciated and impressive. I enjoy working with Daniel and consider myself lucky to have him as a colleague.

Aaron Stillman / NaviNet
Sondra Ashmore

Daniel is a co-worker than can be counted on to provide innovative ideas that improve the customer experience. He is always current with the latest technologies and is able to communicate about them in a way that everyone can understand. Daniel is someone that can be trusted to complete every assignment with passion and as a team player.

Sondra Ashmore / IBM
Frank Spillers

Daniel is an out of the box thinker, and an asset to every meeting and project…he has regularly offered new ways of looking at user research data and fresh new ideas for designing new functionality. Daniel is a solid usability professional and a dedicated consultant. He is a highly valuable team player and his flexibility and creativity make him fun to work with.

Frank Spillers / Experience Dynamics
Ulrik Christensen

I enjoyed working with Daniel in the Human-Computer Interaction lab, as well as on several graduate student projects, in the areas of user-centered design, mobile computing, and organizational collaboration. He combines a positive and energetic attitude with impressive technical skills, solid work, and a strong understanding of the social context of technology. Daniel certainly stood out in the ICT group at UC Irvine and his enthusiastic participation in our program has placed him at the cutting edge of this dynamic field from a research and academic standpoint. Furthermore, Daniel has a good business sense and I firmly believe that he knows how to effectively apply his skills in a corporate setting, realistically evaluating designs and markets and ultimately creating compelling user experiences for his clients’ customers.

Ulrik Christensen / UC Irvine